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What to Expect 

Checking into Your Room or Cabin
Before arrival, your invoice will be processed for the remaining balance using the credit card on file. To retrieve a key or cabin access code, please wear a mask and come to the reception area accessed from the front porch entrance of the main lodge. 
Check-in for Rooms and Suites is from 4pm to 8pm.  Check-in for Cabins is from 3pm–8pm. Please call Guest Services at (814) 744-8017 on the day of your arrival to make other arrangements for a later check-in.

Can I Arrive Earlier or Stay Later?
Due to the additional cleaning procedures, we are unable to accommodate early check-ins or late check-out needs. Please adhere to a departure by noon for Room stays and by 10:30am for Cabin stays to give our Housekeeping team adequate time to clean accommodations. We appreciate your cooperation.

How do I apply a Gift Certificate to my Reservation?
Call us before your arrival date with your gift certificate number. We will apply your gift certificate at this time. Also bring in your gift certificate to give to our Front Desk associate at check-in. If the gift certificate is partially redeemed after processing, the gift certificate will be returned to you.

Can I pay the remaining balance in cash?
Cash is not accepted as a form of payment at this time. Please contact Guest Services at (814) 744-8017  before your arrival date to make necessary adjustments to your credit card information before we process the payment on your arrival date.

Breakfast & Hot Beverage Service for Room Stays
Our kitchen delivers breakfast baskets to rooms between 9–9:30am each morning. Coffee and tea service is provided inside each room. At check-in, you will make your breakfast selections. Please indicate any dietary needs at this time. 

Our Restaurant & Bar is Open Thursday through Saturday.
CLICK HERE for more information

Massages at the Woods Spa
Single massage services available for reservation. Please note, that a face mask covering your nose and mouth will be required throughout your service for safety.

 

Service Changes for Safety

No Morning & Afternoon Tea Service in the Great Room 
This service is replaced with a beverage station and cookies upon arrival in each guest room. 

No Welcome Reception in the Great Room on Friday
Friday’s welcome wine reception is canceled at this time.

A Change in Housekeeping Processes
Housekeeping will not enter your room to remove trash and redo bedding.  A large trash receptacle is provided inside each room. A recyclables receptacle is available near the Suite parking lot. Linen requests can be made by calling the Reception Desk between 10am–6pm or by emailing info@gatewaylodge.com. New towels will be left inside a plastic bag outside of your door upon your request to replenish.

Common Areas of Lodge are Reserved for Room Guests
The Great Room and Billiards Room are exclusively reserved for room guests. Room guests are required to adhere to social distancing and not exceed state mandates of up to 10 guests in the Great Room at one time. Sanitation stations are provided in common spaces for guests’ use. 

Tours are available by Appointment.
If interested in touring the facility, please contact the Events Manager at events@gatewaylodge.com.

 

Gateway Lodge’s C.A.R.E. Pledge

C – Conscientious Service
Gateway Lodge Staff follows “Safe Stay” A.H.L.A. Industry standards and “Serve Safe” practices in hospitality and food service. Our staff wears face masks and/or shields when near our guests. We are mindful of wearing protective gloves when handling linens and serving food.

A – Advanced Standards
We are diligent in obtaining key information from guests before their arrival. Email communication is sent to guests before their arrival for review and will solicit responses. We provide each guest upon arrival with a welcome packet of information.

R – Rigorous Sanitation
Gateway Lodge is committed to elevating sanitation practices to ensure safety. UV lights have been installed in HVAC ducts. Steam cleaning occurs between room stays. Vacuums are outfitted with HEPA-grade filtration. All keys are sanitized between guests. All linens are laundered to the recommended Hotel Industry-standard and pillows double-cased. Common areas are regularly sanitized.

E – Elevated Hygiene
All staff is following recommended CDC guidelines concerning hygiene. Signage is displayed in key service and restroom areas as a reminder to these practices.

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