What to Expect 

Checking into Your Room or Cabin
Before arrival, your invoice will be processed for the remaining balance using the credit card on file and a Welcome Letter will be emailed to you about our new procedures. To retrieve a guest room key, please send one member from your party to pick up your key at the Front Desk. You must be wearing a face mask and adhere to social distancing protocols on-site to obtain your key. A 3-night stay is required Thursday–Sunday for all Room and Suite accommodations. Check-in for Rooms and Suites is from 4pm to 8pm. There is a 3-night minimum for all Cabin stays Monday–Sunday. Check-in for Cabins is from 3pm–8pm. If arriving after 8pm, please call Guest Services at (814) 744-8017 on the day of your arrival to make other arrangements.

Can I Arrive Earlier or Stay Later?
No early check-ins or late check-outs will be permitted at this time. Please adhere to a departure by noon for all rooms, and by 10:30am for cabins to give our Housekeeping team adequate time to clean accommodations.

I have a Gift Certificate to apply to my Reservation
Please call before your arrival date with your gift certificate number. We will apply your gift certificate at this time. Please also bring in your gift certificate to give to our Front Desk associate at check-in. If the gift certificate is partially redeemed after processing, the gift certificate will be returned to you.

I would like to pay the remaining balance in Cash
Cash will not be accepted as a form of payment. Please contact Guest Services at (814) 744-8017  before your arrival date to make necessary adjustments to your credit card information before we process the payment on your arrival date.

Breakfast & Hot Beverage Service for Room Stays
Our kitchen will be delivering breakfast baskets to rooms between 9–9:30am each morning. Coffee and tea service is provided inside each room. At check-in, you will make your breakfast selections.

Farm-to-Table Foods + Wine & Beer, Restaurant Open Thursday through Saturday
CLICK HERE for more information

Massages at the Woods Spa
Single massage services will be available from Monday–Saturday starting November 23rd. Please call ahead to reserve. A face mask will be required throughout your service.

 

 

Replaced/Omitted Services for Safety

No Morning & Afternoon Tea Service in the Great Room 
The service has been replaced with a hot beverage station in each guest room. Upon arrival, guests will receive a complimentary package of freshly-baked cookies in their room.

No Welcome Reception in the Great Room on Friday
Friday’s welcome wine reception is canceled at this time.

Towel Requests / No Stay-Over Room Cleaning
Housekeeping will not enter your room during your stay to remove trash and remake bedding. Large trash receptacles will be provided inside each room. A recyclables receptacle will be available near the Suite parking lot. Additional linen requests can be made by calling the Reception Desk between 10am–6pm or by emailing info@gatewaylodge.com. New towels will be left inside a plastic bag outside of your door.

Cabin Guests & Public Not to Enter Lodge Common Spaces
The Great Room and Billiards Room are exclusively reserved for room guests. Room guests are required to adhere to social distancing and not exceed state mandates of up to 10 guests in the Great Room at one time. Sanitation stations are provided in common spaces for guests’ use. 

Tours are Not Available when the Lodge is Occupied with Guests
If interested in touring the facility for a possible future event, please contact the Events Manager at events@gatewaylodge.com.

 

 

Gateway Lodge’s C.A.R.E. Pledge

C – Conscientious Service
Gateway Lodge Staff is committed to following “Safe Stay” A.H.L.A. Industry standards and “Serve Safe” practices in hospitality and food service. Our staff will wear face masks and/or shields when near our guests. We will be mindful of wearing protective gloves when handling linens and serving food.

A – Advanced Standards
During this time of social distancing, we will be diligent in obtaining key information from guests before their arrival. We ask for our customer’s cooperation in the planning of their stay to ensure a successful visit. Email communication will be sent to guests before their arrival for review and will solicit responses. We will be providing each guest upon arrival with a packet of information including local open businesses, attractions, a hiking map, etc.

R – Rigorous Sanitation
Gateway Lodge is committed to elevating it’s sanitation practices to ensure everyone’s safety. UV lights are being installed in HVAC ducts. UV light sanitation will occur between room stays. Vacuums are being outfitted with HEPA-grade filtration. All keys will be UV sanitized between guests. All linens will be laundered to the recommended Hotel Industry-standard and pillows double-cased. Common areas will be regularly sanitized and efforts are in place to offer air purification of these areas.

E – Elevated Hygiene
All staff is following recommended CCD guidelines concerning hygiene. Signage will be displayed in key service and restroom areas as a reminder to these practices.

 

Flexible Scheduling Through September

As we face uncertain times together, we have modified our reservation policies to be more accommodating to last-minute changes. Up to 24-hours before your arrival, if you need to cancel, the deposit (minus a $35 cancellation charge) remains transferable towards another date and will not be forfeited. A date change may happen only once without loss of deposit. If changing your date more than once, you will forfeit your deposit amount.

Instead of a 14-day notice to receive a deposit refund (with a $35 cancellation charge), we have reduced it to a 10-day notice for any package cancellations requesting a refund and a 7-day notice for a non-packaged stay. A $35 cancellation charge will apply for all canceled reservations.

Groups that have reserved 5 or more accommodations for the same date range, please contact our Guest Services Manager or Events Coordinator to discuss any anticipated rescheduling needs as early as possible to set an arrangement that works best for our facility and your group.
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