FAQ

Check in for cabin guests is 3–5pm and check out is by 10:30am. Check in for room guests is 4–6pm and check out is by 12pm.

Our best rate is through our website. Check out available dates and our current rates here.

Please email info@gatewaylodge.com and you will be contacted by a staff member to assist you.

Yes, we do have ADA accessible rooms. All rooms have a roll-in shower. You can book these accommodations online. Please contact info@gatewaylodge or call 814-744-8017 for further assistance.

If accompanied by an adult, children of age 12 and older are welcome to stay within the main lodge. Families with children of all ages are welcome in most cabins, except the Luxury Cabins.

We do not permit pets in any of our rooms or cabins.

Yes, firewood can be added on to your stay for delivery on arrival. Cost is $45 per 1/8th cord. You may also purchase additional firewood during your stay through our Guest Services desk. Complimentary fire starters and matches are provided in each cabin.

The Luxury Cabins are air conditioned, but the Heritage Cabins and Black Bear Cabins are not. The queen bedrooms in Black Bear Cabins do have ceiling fans. Most of our cabins do have ceiling fans in the common areas. You may choose to bring additional box fans. AC window units are prohibited.

Yes, all of our cabins have furnace heating. 

No, tents are not permitted on cabin properties nor are trailers allowed. We recommend contacting the Cook Forest State Park office for assistance in finding a camping or trailer site.

A 50% deposit of the total reservation secures your stay. For cancellations or date change requests made less than fourteen days from the scheduled arrival date, the total deposit amount is forfeited. If cancellation is fourteen days or more from the arrival date, a $35 cancellation fee is applied. Guests who cancel on or fail to show on the arrival date are responsible for payment of the entire reserved stay.

Please note, the cancellation policy does not apply to large group reservations or full lodge rentals. Please refer to your events manager for these details.

We accept all major credit cards. The credit card on file for your reservation is automatically processed on the day of your arrival date prior to your arrival. Please contact the reception desk prior to your arrival date if you need to make a change in payment type or if intending to use a gift certificate for your remaining balance.

Guests must be 21 years or older to check into a room. Children 12 years or older may accompany their parental guardian within the main lodge as long as it does not exceed occupancy of the room.

Specific accommodations do have internet access: Black Bear Cabins and the Fireside Suites. All other cabins and rooms do not have accessibility. Internet access is available in the Lodge’s common areas to all lodging guests. Please see the desk receptionist to make arrangements. Guests using the internet agree to use the internet for email and standard searches.

If staying in the Suites, give your sitter the room number that you are staying in. This is the extension they will use to reach your room directly. Black Bear Cabin guests can be reached by cell phone. Heritage Cabins, Luxury Cabins and Gallery Room guests should give their sitter the main number of Gateway Lodge. A staff person will make an effort to reach you upon receiving a call from your sitter.

If staying in the Suites, simply press the emergency button on your phone. Otherwise there is a designated emergency phone located at the Gateway Lodge’s main porch entrance. Pick up the receiver and you will be instantly connected to a staff member. This phone will also work to dial 911.

All rooms and public spaces are non-smoking of any kind, including but not limited to vaping, e-cigarettes and marijuana.  In order to restore a guest room to a smoke or vapor-free condition, a deep cleaning will be required and any violation of our policy will be subject to an automatic charge of $400 or more.  The amount may increase depending on the room and severity of the odor. Guests may smoke cigarettes or vape inside their vehicles on property.

Quiet hours are from 10pm to 10am daily. Loud, lewd, or vulgar behavior is not permitted. Gateway Lodge reserves the right to cancel any function or reservation if management determines that there has been a misrepresentation in the booking.

Masks are NOT required of our patrons or employees. Our staff will do our best to respect visitors that wear masks by offering delivery service and wearing a mask if requested to do so.

Visitors and staff are not to come to the lodge if they have tested positive for COVID five days or less before their arrival. Please contact info@gatewaylodge.com to make alternate arrangements or for cancellation under these circumstances.

UV Lights have been installed in our air ducts for guest room safety, along with extensive laundry measures such as double pillowcasing, and discontinued stayover cleaning. Please see our receptionist for any housekeeping needs during your stay.

Gateway’s restaurant offers dinner Thursday through Saturday evenings and breakfast delivery to room guests. If a guest brings in personal alcoholic beverages or food, it is to be kept within the guest’s room. Guests purchasing alcoholic beverages from the restaurant may enjoy drinks within the common areas in accordance with our liquor license.

Gateway Lodge is not responsible for any injury or damage done to guest’s property by acts of nature.

Gateway Lodge does not assume responsibility for personal property and equipment brought on the premises as well as equipment, materials or personal property left in the Lodge prior to, during, or following any visit.

Gateway Lodge reserves the right to charge for any damage done by a guest’s actions to the property and/or compensating persons injured as a result of such actions.

Rates and policies are subject to change without notice.

Yes, from the Wild Crafter’s Kitchen Menu, offered Thursday through Saturday. Call 814-744-8017, and press extension 511, or follow prompts. Orders taken from the Wild Crafter’s Kitchen Menu should be placed between 5pm and 8pm.

Gluten free and vegetarian options are available on the Wild Crafter’s Kitchen Menu. Vegan options are limited. Guests ordering breakfast for their rooms are encouraged to call attention to needs at the time of placing your order.

The bar is open Thursday through Saturday evenings from 5pm until 8pm most nights. We serve craft beers by the bottle and wine by the glass or bottle from our Wine Spectator-recognized wine list.

Dinner reservations are highly recommended. Join us for dinner and savor our Wild Crafter’s Kitchen Menu from Thursday to Saturday. If you plan to dine with a group of 8 or more, kindly contact us at (814) 744-8017 to secure your spot in advance.

We deliver breakfast to our room guests within the lodge as part of their stay. We do not have the restaurant open for breakfast service.

At this time, we do not have this service available. We are happy to make breakfast recommendations of places in our area.

Our dining area can accommodate groups of up to twelve guests. We accept group reservations from Thursday through Saturday. We encourage larger groups to arrive before 6pm or to call ahead on the day of to check availability before arriving.

We offer this option on weekdays (Monday–Thursday) but not on weekends (Friday–Sunday). Please contact events@gatewaylodge.com for details.

On weekdays for retreat groups staying at the lodge, we customize meal plans according to your group’s needs. For our normal restaurant hours of operation, the menus presented are what we offer. If your group exceeds six guests, we encourage you to call ahead to make arrangements for seating.

Email in advance to schedule a tour at events@gatewaylodge.com.

Call the reservation desk with your gift certificate number to use as a form of payment.  If you have a physical copy, please bring in your gift certificate to give to the receptionist at check in. If the gift certificate is partially redeemed after processing, the gift certificate will be returned to you. Gift certificates used as a deposit will follow the same reservation policies as credit card payments.

Gift certificates can be used towards lodging, food and beverage purchases, and retail purchases with exception of consignment items. Gift certificates are not redeemable for cash and have no expiration date.

No, but you can purchase a certificate for any increment of $25. If you are wanting to give a certificate that covers most of a two-night stay, we recommend a certificate for $600.

The add-on package includes a $50 meal credit for Thursday, a $50 meal credit for Friday, and the “Taste of the Wilds” dinner for two on Saturday plus tax and gratuity. The meal credits are available towards food purchases only. The Taste of the Wilds dinner doesn’t include beverages.

Packages that include a three-course dinner include gratuity and tax. Some dinner packages come with a wine or beer pairing as noted in the package details, otherwise dinners do not include beverages.