FAQs

Checking into Your Room or Cabin
Before arrival, your invoice will be processed for the remaining balance using the credit card on file. To retrieve a key or cabin access code, come to the reception area accessed from the front porch entrance of the main lodge.
Check-in for Cabins is from 3pm–6pm. Check-in for Rooms and Suites is from 4pm to 8pm.  Please call Guest Services at (814) 744-8017 on the day of your arrival to make other arrangements for a later check-in.

Can I Arrive Earlier or Stay Later?
We are unable to accommodate early check-ins or late check-out needs. Please adhere to a departure by noon for Room stays and by 10:30am for Cabin stays to give our Housekeeping team adequate time to clean accommodations. We appreciate your cooperation.

How do I apply a Gift Certificate to my Reservation?
Call us before your arrival date with your gift certificate number. We will apply your gift certificate at this time. Also bring in your gift certificate to give to our Front Desk associate at check-in. If the gift certificate is partially redeemed after processing, the gift certificate will be returned to you.

Can I pay the remaining balance in cash?
Cash is not accepted as a form of payment for your reservation. Please contact Guest Services at (814) 744-8017  before your arrival date to make necessary adjustments to your credit card information before we process the payment on your arrival date.

Breakfast & Hot Beverage Service for Rooms within the Lodge
Our kitchen delivers breakfast baskets to rooms between 9–9:30am each morning. Coffee and tea service is provided inside each room. At check-in, you will make your breakfast selections. Please indicate any dietary needs at this time. 

Gateway Lodge Restaurant is open for Dinner Thursday through Saturday evening.
CLICK HERE for details. 

How does Housekeeping address needs throughout my stay?
Housekeeping will not enter your room to remove trash and redo bedding.  A large trash receptacle is provided inside each room. A recyclables receptacle is available near the Suite parking lot. Linen requests can be made by calling the Reception Desk between 10am–6pm or by emailing info@gatewaylodge.com. New towels will be left inside a plastic bag outside of your door upon your request to replenish. If a housekeeper needs to address something during your stay, please see the Reception desk regarding the concern.

Common Areas of Lodge are Reserved for Room Guests
The Great Room and Billiards Room are exclusively reserved for room guests staying within the Lodge.

Tours are available by Appointment.
If interested in touring the facility, please contact the Events Manager at events@gatewaylodge.com.

.

POLICIES

RATES, DINNER SERVICE CHARGES, AND TAX
Room Rates are for an occupancy of one to two guests per night and include breakfast delivery.  Cabin rates are based on the occupancy stated per cabin. An automatic service charge is applied to all price-fixed dinners. State and Hotel taxes, dinner service charges, bar charges, and add-on packages are additional costs to room rates.

ARRIVAL & DEPARTURE
Check-in for rooms is from 4pm–8pm (later check-ins may be arranged in advance) with a check-out by 12pm. Check-in for cabins are from 3pm–6pm, and check-out is by 10:30am.

RESERVATION & CANCELLATION POLICY
Reservations must be secured with a 50% deposit of total stay. For cancellations or date change requests made less than 14 days from arrival date, total deposit amount is forfeited.  If cancellation is 14 days or more from arrival date, a $35 cancellation fee is applied. Remaining balance of stay is automatically collected on day of arrival using credit card on file. Guests who cancel or fail to show on arrival date are responsible for the entire reserved stay. Guests may move a reservation only once with at least a 14-day notice prior to arrival date. The second time a reservation date is changed will result in forfeiture of initial deposit.

PAYMENTS & DEPOSITS
Payments may be made by Visa, Master Card, Discover, and American Express. We do not accept cash and checks as payment. If a gift certificate is used as a deposit, certificate would be forfeited upon cancellation of reservation regardless of two-week notification. Certificate may only be used if value is equal to or more than the cost of deposit.

AGE REQUIREMENTS
The Lodge is an adult facility. If accompanied by an adult, guests 12 and older are permitted to stay. Children of all ages are welcome in our cabins. Guests must be 18 or older to make a reservation.

NON-SMOKING PROPERTY
Gateway Lodge maintains a strict non-smoking environment. We do not allow any form of smoking, vaping or candle burning in any of our accommodations or on outside balconies and porches. If smoking is evident you may be charged a $100-$200 Housekeeping fee depending on damages.

PET-FREE FACILITY
Gateway Lodge does not permit pets in Lodge, Cabins, or on property grounds. Need a pet sitter? Visit Rover. Whether you need in-home dog boarding, pet sitting, dog walking, or day care, Rover connects pet parents with dog people who’ll treat their pets like family. Another great option is Rocky Acres Kennel in Clarion, Pennsylvania…only a 20 minute drive from Gateway Lodge. You can reach them at (814) 227-2575.

ALCOHOL RESTRICTIONS FOR COMMON AREAS
All common areas are licensed by the PA Liquor Control Board.  We have a full liquor license and wine list and are happy to provide any alcoholic beverage needs you may have. Our liquor license requires that any alcohol consumed in the public areas of the inn, or in the restaurant must be purchased from Gateway Lodge. A violation to this rule, will receive first a warning, and then second a $100 fine for the violation to be paid upon check-out. Any conference or group retreat will forfeit $500 of their deposit upon violation of this policy. Legal action may be taken if situation continues.

OUTSIDE FOOD OR DRINKS IN RESTAURANT NOT PERMITTED
Outside food and drink is not permitted in our restaurant. If it’s a special circumstance, please contact our Event Manager by calling 814-744-8017, extension 505.

LIABILITY
Gateway Lodge reserves the right to charge for any damage done to the property. Damage to linens or towels resulting from use of body oils, make-up, shoe polish, etc. will result in charge for cleaning, repair, or replacement of fixtures, linens or towels. Loud, lewd, or vulgar behavior is not permitted. Gateway Lodge reserves the right to cancel any function or reservation if management determines that there has been a misrepresentation in the booking.

Patrons are fully responsible for any injury to any and all guests attending except those caused by the negligence of the Gateway Lodge. The hotel cannot assume responsibility for personal property and equipment brought on the premises as well as equipment, materials or personal property left in the Lodge prior to, during, or following any function.

HANDICAP ACCESSIBILITY
Gateway Lodge is wheelchair accessible. We have two suites (Suite 104 and 108) that can accommodate those with disabilities. Please note that these guest suites are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type. Please make your specific needs known prior to arriving so we can serve you best. We have a wheelchair accessible ramp that is in close proximity to Suites 104 and 108 and is located in our suite parking lot area.

WEBSITE ACCESSIBILITY STATEMENT
At Gateway Lodge, we want everyone to be able to access our website, and to learn about our accommodations. We’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
 We’re working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving. Please know that we are always happy to discuss our facilities, accommodations, and services by telephone or email, and any reservations that you wish to place can also be placed by telephone. If you have identified an accessibility issue that we have not yet addressed, please notify us at ernest@gatewaylodge.com with Accessibility” in the subject line.

RATES & POLICIES SUBJECT TO CHANGE
Rates and policies are subject to change without notice.