Gateway Lodge | Find Answers to Frequently Asked Questions

Get $50 off your stay, when you purchase a $500 Gift Certificate! Offer ends Dec. 3rd!

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FAQ

Questions & Answers

We're always happy to help, but first you may find what you need here in the frequently asked questions.

Accommodations

Reservations

  • Deposit / Cancellation Policy

    A 50% deposit of the total reservation secures your stay. For cancellations or date change requests made less than fourteen days from the scheduled arrival date, the total deposit amount is forfeited. If cancellation is fourteen days or more from the arrival date, a $35 cancellation fee is applied. Guests who cancel on or fail to show on the arrival date are responsible for payment of the entire reserved stay.

    Please note, the cancellation policy does not apply to large group reservations or full lodge rentals. Please refer to your events manager for these details.

  • What forms of payment are accepted to pay for my room?

    We accept all major credit cards. The credit card on file for your reservation is automatically processed on the day of your arrival date prior to your arrival. Please contact the reception desk prior to your arrival date if you need to make a change in payment type or if intending to use a gift certificate for your remaining balance.

  • What is the minimum age requirement to check into a room?

    Guests must be 21 years or older to check into a room. Children 12 years or older may accompany their parental guardian within the main lodge as long as it does not exceed occupancy of the room.

Staying Connected

  • Do you have internet access?

    Specific accommodations do have internet access: Black Bear Cabins and the Fireside Suites. All other cabins and rooms do not have accessibility. Internet access is available in the Lodge’s common areas to all lodging guests. Please see the desk receptionist to make arrangements. Guests using the internet agree to use the internet for email and standard searches.

  • How can I be reached by our child’s babysitter?

    If staying in the Suites, give your sitter the room number that you are staying in. This is the extension they will use to reach your room directly. Black Bear Cabin guests can be reached by cell phone. Heritage Cabins, Luxury Cabins and Gallery Room guests should give their sitter the main number of Gateway Lodge. A staff person will make an effort to reach you upon receiving a call from your sitter.

  • Is there an emergency contact?

    If staying in the Suites, simply press the emergency button on your phone. Otherwise there is a designated emergency phone located at the Gateway Lodge’s main porch entrance. Pick up the receiver and you will be instantly connected to a staff member. This phone will also work to dial 911.

Policies

  • What is your smoking policy?

    All rooms and public spaces are non-smoking of any kind, including but not limited to vaping, e-cigarettes and marijuana.  In order to restore a guest room to a smoke or vapor-free condition, a deep cleaning will be required and any violation of our policy will be subject to an automatic charge of $400 or more.  The amount may increase depending on the room and severity of the odor. Guests may smoke cigarettes or vape inside their vehicles on property.

  • When are quiet hours?

    Quiet hours are from 10pm to 10am daily. Loud, lewd, or vulgar behavior is not permitted. Gateway Lodge reserves the right to cancel any function or reservation if management determines that there has been a misrepresentation in the booking.

  • What are your policies relating to Covid-19?

    Masks are NOT required of our patrons or employees. Our staff will do our best to respect visitors that wear masks by offering delivery service and wearing a mask if requested to do so.

    Visitors and staff are not to come to the lodge if they have tested positive for COVID five days or less before their arrival. Please contact info@gatewaylodge.com to make alternate arrangements or for cancellation under these circumstances.

    UV Lights have been installed in our air ducts for guest room safety, along with extensive laundry measures such as double pillowcasing, and discontinued stayover cleaning. Please see our receptionist for any housekeeping needs during your stay.

  • Where can I eat or drink at the Lodge?

    Gateway’s restaurant offers dinner Wednesday through Saturday evenings and breakfast delivery to room guests. If a guest brings in personal alcoholic beverages or food, it is to be kept within the guest’s room. Guests purchasing alcoholic beverages from the restaurant may enjoy drinks within the common areas in accordance with our liquor license.

  • What are your general policies?

    Gateway Lodge is not responsible for any injury or damage done to guest’s property by acts of nature.

    Gateway Lodge does not assume responsibility for personal property and equipment brought on the premises as well as equipment, materials or personal property left in the Lodge prior to, during, or following any visit.

    Gateway Lodge reserves the right to charge for any damage done by a guest’s actions to the property and/or compensating persons injured as a result of such actions.

    Rates and policies are subject to change without notice.

Dining

  • Can I order takeout?

    Yes, from the Wild Crafter’s Kitchen Menu, offered Wednesday through Friday. Call 814-744-8017, and press extension 511, or follow prompts. Orders taken from the Wild Crafter’s Kitchen Menu should be placed between 4:30pm and 8pm.

  • Can you accommodate dietary needs?

    Gluten free and vegetarian options are available on the Wild Crafter’s Kitchen Menu and are accommodated with Gateway’s “Taste of the Wilds” Menu. Vegan options are limited. Guests ordering breakfast for their rooms are encouraged to call attention to needs at the time of placing your order.

  • When is the bar open?

    The bar is open Wednesday through Saturday evenings from 4:30pm until 9:30pm most nights. We serve craft beers by the bottle and wine by the glass or bottle from our Wine Spectator-recognized wine list.

  • Do you take dinner reservations?

    We take dinner reservations for our Saturday “Taste of the Wilds” dinners and do not accept reservations on other days. We welcome guests to walk-in for dinner between the hours of 4:30–8:30pm from Wednesday through Friday. For larger groups of 8 or more, please call us at (814) 744-8017 to make a reservation.

  • Are you open for breakfast?

    We deliver breakfast to our room guests within the lodge as part of their stay. We do not have the restaurant open for breakfast service.

  • Do you deliver breakfast to cabins?

    At this time, we do not have this service available. We are happy to make breakfast recommendations of places in our area.

  • How do I make a large party reservation?

    Our dining area can accommodate groups of up to twelve guests. We accept group reservations on Saturday evenings. From Wednesday through Friday, we encourage larger groups to arrive before 6pm or to call ahead on the day of to check availability before arriving.

Weddings & Retreats

Gift Certificates & Packages

  • How do I apply a gift certificate to my reservation?

    Call the reservation desk with your gift certificate number to use as a form of payment.  If you have a physical copy, please bring in your gift certificate to give to the receptionist at check in. If the gift certificate is partially redeemed after processing, the gift certificate will be returned to you. Gift certificates used as a deposit will follow the same reservation policies as credit card payments.

  • What can my certificate be used for?

    Gift certificates can be used towards lodging, food and beverage purchases, and retail purchases with exception of consignment items. Gift certificates are not redeemable for cash and have no expiration date.

  • Can I purchase a certificate for a packaged stay?

    No, but you can purchase a certificate for any increment of $25. If you are wanting to give a certificate that covers most of a two-night stay, we recommend a certificate for $600.

  • I’ve reserved a Farm-to-Table Meal Package. What does that include?

    The add-on package includes a $50 meal credit for Thursday, a $50 meal credit for Friday, and the “Taste of the Wilds” dinner for two on Saturday plus tax and gratuity. The meal credits are available towards food purchases only. The Taste of the Wilds dinner doesn’t include beverages.

  • I’ve reserved a package with dinner included. What does this include?

    Packages that include a three-course dinner include gratuity and tax. Some dinner packages come with a wine or beer pairing as noted in the package details, otherwise dinners do not include beverages.

Activities

Still Have Questions?

We’d love to answer them. Send us a message or give us a call.

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